Yeah. We Support That.

While we sell software, we built our business and our reputation on providing service. We provide general account management to our clients under a Standard Maintenance Agreement. Requests for custom programs, reports, interfaces, additional training, and data conversions are placed through assigned Account Managers, who work with their clients to determine specifications, determine costs and schedules, and oversee project activity. Account Managers respond to inquiries about our other products, services, and activities.

Consulting Services

Project managers coordinate and manage clients’ needs during software implementation, overseeing the process, which includes consultation regarding hardware/software requirements, customizations, and code changes.

Data Conversion

We’ve performed nearly 1,000 conversions, from major carrier to in-house systems. We meticulously review data to ensure converted financial amounts match source totals, balance claims master records with detail transactions, and create no duplicate records. We also ensure claim dates such as Date Entered, Date of Injury/Loss, Date Reported, payments, reserves, and recoveries are accounted for and properly sequenced.

Training

We assess our clients’ training needs to ensure a proper training plan is created. Training is conducted at client sites over two to five days, depending upon need. Additional training and new-release training can be conducted on-site, in our office, or via the Internet.