Client Support Analyst
COMPANY OVERVIEW
DAVID Corporation has been serving the Insurance and Risk Management Market for more than 24 years. A pioneer in risk management software solutions, DAVID uses a solutions-focused, value-driven approach in selling to and servicing clients, with an eye toward reducing risk and controlling costs. DAVID's NavRisk suite of solutions creates a truly collaborative workspace for all stakeholders, designed with specific business rules and workflow in mind. From underwriting to policy renewals, from first notice of claim to final settlement, DAVID works with you to implement a solution designed to leverage your organization's unique and innovative business processes.
We are growing and are looking for experienced and highly capable individuals who enjoy working and learning in a fun, friendly and flexible environment. DAVID Corporation rewards talented employees who can flourish in a dynamic, entrepreneurial and team-oriented environment.
POSITION OVERVIEW
The Client Support Analyst position is responsible for training and supporting all clients on our entire suite offerings. As a key contributor in this client-facing position, the successful candidate must have solid customer service, proactive problem solving, and relationship management skills. This person is responsible for working through to resolution, customer issues, software installations, maintenance and upgrade and testing issues as needed for customized solutions. The candidate will also act as a liaison between clients and the Account Manager. Team cooperation is important and expected. This is a great opportunity for a high-achiever with great enthusiasm, a strong sense of urgency, drive and with the ability to develop andmaintain excellent customer relationships.
RESPONSIBILITIES
- Responsible for supporting and training clients on the use of company software products. Travel required (approximately 10%) throughout the U.S.
- Work with the client to understand the problem, define it, diagnose it and resolve it.
- Provide technical assistance and customer service to clients primarily via email and phone.
- Perform software upgrades.
- Maintain communications with clients to inform them of the status of their issues.
- Coordinate with Account Managers and/or Programmers to provide quality service.
- Create/provide procedures for efficient handling of company projects.
- QA provided fixes before delivering to clients.
REQUIRED SKILLS
- Strong problem solving skills: identification, resolution and execution.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to write queries and scripts for Microsoft SQL Server data base to investigate issues, clean up data inconsistencies and produce reports.
- Work well both independently and as part of a project team is essential.
- Excellent customer service skills.
- Must be self-motivated, well organized, possess an attention to detail, able to work well under pressure, and complete projects within the established deadlines.
- Willingness to adjust work schedule to accommodate project deadlines.
- Ability to communicate on a technical level with both clients and peers.
- Ability to coordinate and lead multiple assignments involving associates from different departments
ADDTIONAL SKILLS
- Experience in risk management and insurance industry highly desired.
JOB QUALIFICATIONS
- Bachelor’s degree or equivalent experience in computer related field or a minimum of 3 years experience in a technical position, i.e., programmer, technical support, quality assurance.
- Excellent working knowledge of Microsoft technology including SQL Server and Windows
- Knowledge of Crystal Reports or other reporting software: design, development, testing.
- Experience with communication software packages such as pcAnywhere, VPN, Terminal Services, etc.
This position is located in our San Francisco office and we are only looking for local candidates
Please no contractors or recruiting agencies
COMPENSATION
DAVID Corporation offers a competitive compensation package including medical & dental benefits, 401(k), vacation and holiday pay, etc.
If you are interested in joining a dynamic, growth-oriented organization, and possess these qualifications listed above, we want to hear from you! Please send your resume including a cover letter to resumes@davidcorp.com.
DAVID Corporation is an Equal Opportunity Employer.