Account Manager
COMPANY OVERVIEW
DAVID Corporation has been serving the Insurance and Risk Management Market for more than 24 years. A pioneer in risk management software solutions, DAVID uses a solutions-focused, value-driven approach in selling to and servicing clients, focused on reducing risk and controlling costs. DAVID's NavRisk suite of software solutions creates a truly collaborative workspace for all stakeholders, designed with specific business rules and workflow in mind. From underwriting to policy renewals, from first notice of claim to final settlement, DAVID works with clients to implement a solution designed to leverage organization's unique and innovative business processes.
We are growing and are looking for experienced and highly capable individuals who enjoy working and learning in a fun, friendly and flexible environment. DAVID Corporation rewards talented employees who can flourish in a dynamic, entrepreneurial and team-oriented environment.
POSITION OVERVIEW
The Account Manager is responsible for providing premier client service and software technical support to all clients. We are seeking a proactive individual with experience and knowledge in supporting software applications, superb client service skills and excellent troubleshooting and problem solving abilities. The candidate will provide a high level customer service to assigned clients by creating a positive relationship. This is a great opportunity for a high-achiever with enthusiasm, a strong sense of urgency, drive, and with the ability to develop/maintain excellent customer relationships.
The Account Manager position represents a balanced customer relationship management effort involving account management skills, software design and support with excellent problem-solving/solution skills, and acting as a liaison between clients and the development team.
RESPONSIBILITIES
- Responsible for managing all client implementations, providing ongoing product management and software technical support after installation.
- Analyze problems and develop solutions for clients on all DAVID products on a wide variety of technical and creative issues within established timeframes.
- Test new features of software releases including bug fixes.
- Work with the application development group to conceptualize and define reported problems/bugs, formulate alternative courses of action and determine best solution while providing timely communication and follow-up to clients.
- Manage and/or participate in multiple cross-functional projects, conducting assessments and developing solutions.
- Ensure quality delivery of all deliverables that meet customer requirements and timely delivery.
- Assist the Sales Department with demonstrations and proposal generations.
- Conduct user and product training and develop training materials.
REQUIRED SKILLS
- Must have 3 -5 years working and supporting software applications.
- Exceptional project management and client service skills.
- Must be comfortable discussing a wide array of products and technologies, and confident when interacting with highly trained technology professionals.
- Ability to clearly present information in both verbal and written word; read and interpret complex information.
- Demonstrated ability to work in a team environment and across functions within customer organizations to gain commitment, obtain resources and achieve desired results.
- Ability to thrive in a fast paced environment.
- Ability to work autonomously and as part of a project team.
- Must be self-motivated, well organized, possess an attention to detail, able to work well under pressure, and complete projects within established deadlines.
- Willingness to adjust work schedule to accommodate project deadlines.
- Experience in claims management/risk management and insurance highly desired.
- Knowledge of Microsoft Windows platforms, including the registry, SQL Server 2000/2005, IIS, and Windows file system structure.
JOB QUALIFICATIONS
- BS/BA degree or equivalent plus minimum of 5 years of client services experience
- 3 – 5 years of software support experience is a must
- Exceptional communication, organization & customer-service skills
- Must be a creative problem solver, able to think and work on the fly in a dynamic environment.
LOCATION
This position is located in our San Francisco office and we are only looking for local candidates
Please no contractors or recruiting agencies
COMPENSATION
DAVID Corporation offers a competitive compensation package including medical & dental benefits, 401(k), vacation and holiday pay, etc.
If you are interested in joining a dynamic, growth-oriented organization, and possess these qualifications listed above, we want to hear from you! Please send your resume including a cover letter to resumes@davidcorp.com.
DAVID Corporation is an Equal Opportunity Employer.