Risk Management with DAVID: Extending the Enterprise beyond just Claims Management, Policy Management, or Workers� Comp
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QA/Support Engineer

COMPANY OVERVIEW

DAVID Corporation has been serving the Insurance and Risk Management Market for more than 24 years. A pioneer in risk management software solutions, DAVID uses a solutions-focused, value-driven approach in selling to and servicing clients, with an eye toward reducing risk and controlling costs. DAVID's NavRisk suite of solutions creates a truly collaborative workspace for all stakeholders, designed with specific business rules and workflow in mind. From underwriting to policy renewals, from first notice of claim to final settlement, DAVID works with you to implement a solution designed to leverage your organization's unique and innovative business processes.

We are growing and are looking for experienced and highly capable individuals who enjoy working and learning in a fun, friendly and flexible environment. DAVID Corporation rewards talented employees who can flourish in a dynamic, entrepreneurial and team-oriented environment.

POSITION OVERVIEW

We're looking for an entry level QA/Support Engineer with plenty of drive, motivation, and attention to detail to join our NavRisk product team. The successful candidate provides great interpersonal and communication skills coupled with knowledge of Microsoft Windows, SQL Server, and web-applications.  Prior testing and/or support experience is desirable.

As a QA/Support Engineer, you will be responsible for problem tracking, diagnosis, replication, troubleshooting, solution creation, and resolution of technical product issues.  You will also work as a member of the product team, providing primary product release testing.  A passion for customer success, a desire for continuous learning and greater responsibility, and the ability to work within a team are keys to success in this position.

RESPONSIBILITIES

  1. Monitor and answer Technical Support questions from customers via our online support system, email, and phone
  2. Ensure that customer interactions are professional and demonstrate the highest possible level of service.
  3. Escalate customer issues and request assistance as appropriate.
  4. Design, implement and execute test plans and test cases
  5. Analyze test results and identify problem areas in the application/module being tested.
  6. Submit product defects and verify fixes

REQUIRED SKILLS

  1. Good technical, analytical and problem solving skills
  2. Strong communications and interpersonal skills.
  3. Time and tasks management skills, ability to meet deadlines
  4. Ability to work independently and as a part of team
  5. Ability to facilitate with developers and business analysts to address issues in a timely manner
  6. Proficient with Microsoft Windows and SQL Server

DESIRED SKILLS/REQUIREMENTS

  1. Experience with financial systems and business processes supporting systems such as Accounts Payable, Claims Management, Policy Management and General Ledger.
  2. Experience with business reporting systems such as Business Objects (Crystal), ActiveReports or SQL Server Reporting Services.

JOB QUALIFICATIONS

  1. BS Degree or equivalent
  2. Entry level to 3 years of related experience
  3. Must be able to work independently and efficiently within a fast paced, team-oriented environment.

LOCATION

This position is available in our Sacramento area office.

COMPENSATION

DAVID Corporation offers a competitive compensation package including medical & dental benefits, 401(k), vacation and holiday pay, etc.

If you are interested in joining a dynamic, growth-oriented organization, and possess these qualifications listed above, we want to hear from you! Please send your resume including a cover letter to resumes@davidcorp.com.

DAVID Corporation is an Equal Opportunity Employer.