Client Support Analyst

POSITION OVERVIEW:

The Client Support Analyst position is responsible for training and supporting all clients on all product offerings. Approximately 70% of this position's responsibilities are of a technical nature and require troubleshooting in SQL, .NET, Crystal Reports and a variety of Microsoft office applications. The other 30% requires strong customer service, communication and organization skills to maintain excellent relationships with our clients.

As a key contributor in this client-facing position, the successful candidate must have solid customer service, proactive problem solving, and relationship management skills. This person is responsible for working through customer issues, software installations, maintenance, upgrades and testing issues as needed for customized solutions. The candidate will also act as a liaison between clients and the Account Manager. Team cooperation and collaboration are essential and expected. This is a great opportunity for a person who is passionate about technology and people and who brings a strong drive and sense of urgency to their work.

RESPONSIBILITIES:

Support and train clients on the use of proprietary software products. Travel required (approximately 10%) throughout the U.S.
Work with our clients to understand the problem, define it, diagnose it and resolve it.
Provide technical assistance and customer service to clients primarily via email and phone.
Perform software upgrades.
Maintain communications with clients to inform them of the status of their issues.
Coordinate with Account Managers and/or Programmers to provide quality service.
Create/provide procedures for efficient handling of company projects.

REQUIRED SKILLS:

Strong problem solving skills: identification, resolution and execution.
Excellent communication (written and verbal) and interpersonal skills.
Ability to write queries and scripts for Microsoft SQL Server.
Familiarity with reporting tools such as SQL Server Reporting Services and Crystal Reports.
Working well both independently and as part of a team is essential.
Excellent customer service skills.
Must be self-motivated, well organized, possess an attention to detail, able to work well under pressure, and complete projects within the established deadlines.
Willingness to adjust work schedule to accommodate project deadlines.
Ability to communicate on a technical level with both clients and peers.
Ability to coordinate and lead multiple assignments involving colleagues from different departments.

DESIRED SKILLS/REQUIREMENTS:

Experience in risk management and insurance industry highly desired.
Prior experience supporting a web application including IIS 6.0 is a plus

JOB QUALIFICATIONS:

Bachelor's degree or a minimum of 3 years experience in a technical position, i.e., programmer, technical support, quality assurance.

LOCATION:

This position is available in our San Francisco office.

COMPENSATION:

DAVID Corporation offers a competitive compensation package including medical & dental benefits, 401(k), vacation and holiday pay, etc.

If you are interested in joining a dynamic, growth-oriented organization, and possess these qualifications listed above, we want to hear from you!

Please send your resume including a cover letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

DAVID Corporation is an Equal Opportunity Employer

This position is located in our San Francisco office and we are only looking for local candidates.